Privacy Policy

Last updated: 20 October 2026

This Privacy Policy describes how Win City Auto Glass ("we," "us," or "our"), operator of Auto Glass Repair (the "Site"), collects, uses, discloses, and protects personal information when you visit the Site or submit a contact request. We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies, as well as other applicable federal or provincial requirements.

1. Who is responsible for your information

The organization responsible for personal information collected through this Site is Win City Auto Glass, 1245 Provincial Road, Windsor, ON N8W 5V8, Canada. For privacy-related questions or requests, contact [email protected].

2. What we collect

Depending on how you use the Site, we may collect:

• Contact and identity information you provide in the form, such as first name, last name, email address, and phone number.
• Consent records, including confirmation that you agreed to this Privacy Policy and to be contacted about your request.
• Technical and session information processed when you submit the form or load the page, such as IP address, browser type, and timestamps, where available through standard server or application logs.
• Marketing attribution parameters passed in the page URL (for example click identifiers or campaign/source values), when present, which we may store with your submission to measure referral performance.
• Local storage preference for the cookie/storage notice banner choice, stored only in your browser via localStorage.

We do not intentionally collect sensitive personal information through this Site. Please do not submit health, insurance policy, or payment card details in the contact form.

3. How we use your information

We use personal information to:

• Receive, route, and respond to your windshield-related enquiry;
• Connect you with independent windshield or auto-glass professionals or service partners who may contact you regarding your request;
• Operate, maintain, and improve the Site and our referral workflows;
• Comply with legal obligations and enforce our terms;
• Prevent fraud, abuse, or misuse of the Site.

4. Legal basis and consent

We rely on your consent when you submit the contact form and check the consent box. You may withdraw consent for future marketing contact by emailing us, subject to legal or contractual restrictions on information already processed.

5. When we share information

We may share personal information with:

• Windshield professionals and partners who may fulfil or respond to your request;
• Service providers that host, transmit, or process leads on our behalf (for example CRM or lead-delivery platforms), under contractual confidentiality and security expectations;
• Professional advisers or authorities when required by law, court order, or to protect rights, safety, and security.

We do not sell your personal information as a standalone product. Where referral compensation applies, it relates to qualified leads or introductions, not the sale of contact lists.

6. Cross-border processing

Service providers may process or store information in Canada, the United States, or other jurisdictions. When information is processed outside Canada, it may be subject to the laws of that jurisdiction. We take reasonable steps to require appropriate safeguards through vendor agreements where applicable.

7. Retention

We retain personal information only as long as reasonably necessary to fulfil the purposes described in this Policy, including handling enquiries, maintaining business records, resolving disputes, and meeting legal requirements. Retention periods may vary depending on the type of data and our obligations.

8. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Cookies, analytics, and tracking

If you accept optional analytics, the Site loads Google Analytics, Google Tag Manager, Meta Pixel, Microsoft Clarity, and an advertising parameter helper. These vendors may set or access identifiers for analytics and advertising attribution. If you reject optional tracking, these optional scripts are not intentionally initialized by our consent mechanism. Independently, the form may record campaign and click parameters contained in the URL when you submit an enquiry. We save your notice choice in localStorage. For details, see our Cookie Policy.

10. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or inquire about how we use and disclose it. We may need to verify your identity before responding. To exercise these rights, contact us at the email above.

11. Children

The Site is intended for adults. We do not knowingly collect personal information from individuals under the age of majority without appropriate consent.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date will change when we do. Please review the updated Policy when it is posted. Where legally required, we will request any new consent.